Petpoint Login: Access Your Pet’s Records Online at

By | September 4, 2023

Petpoint Login: Petpoint is a CRM (customer relationship management) system designed to help animal shelters manage their operations efficiently. Petpoint login is a crucial step that enables users to access the system and perform various tasks, such as managing animal records, scheduling appointments, and processing adoptions.

To access Petpoint, users must have a valid Shelter ID and User Name. The animal shelter provides these credentials to authorized personnel such as staff, volunteers, and foster parents. Once the user has obtained the Shelter ID and User Name, they can proceed to the Petpoint login page and enter their credentials.

The Petpoint login page requires users to enter their Shelter ID, User Name, and Password. Users are advised to keep their passwords confidential and change them regularly to enhance security. Once the user has entered their credentials, they can click the ‘Sign In’ button to access the Petpoint dashboard.

The Petpoint dashboard is the main interface users interact with once logged in. The dashboard provides access to features such as animal records, medical history, appointments, and adoption processing. Users can navigate the dashboard using the menu bar at the page’s top.

In conclusion, Petpoint login is a critical step that enables animal shelter personnel to access the Petpoint CRM system and manage their operations efficiently. Users must have a valid Shelter ID, User Name, and Password to log in to Petpoint. Once logged in, users can access various features such as animal records, medical history, appointments, and adoption processing.

Partners in Petpoint Login

Petpoint is an all-in-one solution for shelters and rescues that aims to streamline operations and help them manage their pets’ medical records. Setpoint has partnered with several organizations to provide better services to its users. These partnerships include:

  • Petpoint has partnered with to give its users an easy way to upload their pets’ information to the website. This feature allows shelters and rescues to reach a wider audience and increase their chances of finding homes for their pets.
  • Pethealth Inc.: Petpoint has partnered with Pethealth Inc. to provide its users access to Pethealth’s 24PetWatch microchip and pet insurance services. This partnership allows shelters and rescues to provide their pets with added protection and security.
  • Petco Foundation: Petpoint has partnered with the Petco Foundation to provide its users with access to its grant opportunities. This partnership allows shelters and rescues to receive funding for their programs and initiatives.
  • Maddie’s Fund: Petpoint has partnered with Maddie’s Fund to provide its users with access to Maddie’s Fund’s grant opportunities. This partnership allows shelters and rescues to receive funding for their programs and initiatives.

Petpoint’s partnerships with these organizations demonstrate its commitment to providing its users with the best possible services and resources. By working together, Petpoint and its partners can positively impact the lives of pets and their owners.

Updating Your Petpoint Login Account

Petpoint offers a convenient way for animal shelters and rescues to manage their pets’ information and adoption process. To ensure that your account is up-to-date, updating your account information regularly is essential. Here are some steps to follow when updating your Petpoint account:

Step 1: Log in to Your Petpoint Account

To update your Petpoint account, you need to log in to your account. If you have forgotten your login credentials, you can reset your password by entering your shelter ID and email address associated with your account. PetPoint will send an email with instructions to reset your password.

Step 2: Update Your Contact Information

You can update your contact information once you have logged in to your Petpoint account. This includes your name, email address, phone number, and mailing address. It is essential to keep your contact information up-to-date to receive important notifications from Petpoint.

Step 3: Update Your Pet Information

Petpoint allows you to manage your pet’s information, including their name, age, breed, and medical history. If you have new pets to add, you can easily do so by clicking the “Add Pet” button. You can also update the information of existing pets by clicking on their name and making the necessary changes.

Step 4: Update Your Adoption Process

Setpoint also allows you to manage your adoption process, including the fees, requirements, and application process. You can update your adoption process by going to the “Adoption” tab and clicking “Adoption Settings.” You can update your adoption fees, requirements, and application process here.

Step 5: Save Your Changes

Once you have made all the necessary changes, save your changes by clicking on the “Save” button. This will ensure that your Petpoint account is up-to-date and accurate.

In conclusion, updating your Petpoint account is essential to ensure that your pet’s information and adoption process are accurate and up-to-date. By following these simple steps, you can easily update your Petpoint account and ensure that your account is always accurate and up-to-date.

Petpoint Login

Checking Petpoint Status

Petpoint is a web-based software solution that helps animal shelters and rescue organizations manage daily operations. As with any software, there may be times when users experience issues or errors while using Petpoint. In such cases, it is important to check the status of Petpoint to determine if the issue is related to the software itself or if it is a user-specific issue.

To check the status of Petpoint, users can visit the Pethealth Software Solutions Status page. This page provides real-time updates on any known issues or outages affecting Petpoint. Users can also subscribe to receive email notifications of any updates or changes to the status of Petpoint.

Suppose a user is experiencing an issue with Petpoint that is not listed on the Pethealth Software Solutions Status page. In that case, they should check their internet connection and ensure they are using a supported browser. If the issue persists, users can contact Petpoint support for further assistance.

It is important to note that Petpoint may experience occasional downtime for scheduled maintenance or updates. In such cases, users will be notified and provided with an estimated time for Petpoint’s return online.

In summary, checking the status of Petpoint is an important step in troubleshooting any issues or errors that users may experience while using the software. By visiting the Pethealth Software Solutions Status page, users can stay informed of any known issues or outages affecting Petpoint and take appropriate action to resolve any issues they may encounter.

Adopt-a-Pet Feature in PetPoint

PetPoint offers a convenient feature that allows organizations to import their adoptable pets to PetPoint users can easily showcase their available pets to a wider audience, increasing their chances of finding a loving home.

To activate this feature, PetPoint users must verify that their Sites and Stages are set up correctly. Once this is done, they can activate the import, and their adoptable pets will automatically appear on

PetPoint’s integration with allows for seamless communication between the two platforms. Any pet information updates on PetPoint will automatically be reflected on This saves time and effort for organizations and ensures that potential adopters have access to the most up-to-date information about the pets they are interested in.

By utilizing PetPoint’s Adopt-a-Pet feature, organizations can increase their visibility and reach more potential adopters. This helps pets find homes faster and supports the overall mission of animal welfare organizations.

Dealing with Technical Issues

Petpoint Login is crucial for animal shelters and clinics to manage their operations. However, technical issues can arise from time to time, which can cause inconvenience to the users. In this section, we will discuss some common technical issues that users may face while using Petpoint Login and how to deal with them.

Petpoint Technical Support

Petpoint Technical Support is available to assist users with their Petpoint Login needs. The support staff is available from Monday to Friday, 9:00 a.m. – to 6:00 p.m. ET (excluding US holidays). Users can contact Petpoint Technical Support for technical issues such as login problems, system errors, and other related issues.

Pethealth Status Page

Before reporting any technical issue, it is recommended that users view the Pethealth Status Page to check if there are any current incidents listed. The Pethealth Status Page is updated regularly to ensure that shelter and clinic partners are notified of any technical issues that may affect Petpoint Login. Users can also receive notifications of Petpoint maintenance and current issues, along with an uptime percentage and map for Petpoint and all of Pethealth’s current offerings.

Petpoint Login Troubleshooting

If users are experiencing issues with Petpoint Login, there are a few troubleshooting steps they can take to resolve the issue:

  • Check internet connectivity: Ensure that the device is connected to the internet and that the internet connection is stable.
  • Clear browser cache: Clearing the browser cache can resolve issues related to outdated or corrupt data stored in the cache.
  • Try a different browser: Users can log in using a different browser to see if the issue is browser-specific.
  • Disable browser extensions: Some browser extensions can interfere with Petpoint Login. Users can try turning off browser extensions to see if it resolves the issue.

In conclusion, technical issues can arise with Petpoint Login. Still, with the help of Petpoint Technical Support and the Pethealth Status Page, users can quickly resolve any issues they may face. Following the troubleshooting steps mentioned above, users can resolve issues independently and ensure that their operations run smoothly.

Importing Data to Petpoint

Petpoint offers an easy way to import data from other sources. With this feature, organizations can easily transfer their animal, contact, intake, and outcome data from other systems to Petpoint.

To import data to Petpoint, users need to follow a few simple steps. First, they must log in to their Petpoint account and click the Reports tab. Then, they must select the Report Website option and click Animal: Animal Inventory. Afterward, they can click the Submit button at the bottom of the page to export their data.

Once the data is exported, users can import it into their account. Petpoint will automatically import the data as soon as possible, which may take 3-5 business days. Once the data is imported, organizations’ MPA accounts become live, and communications are automatically sent to end-users like adopters and foster caregivers.

Setpoint also offers a free import to, allowing organizations’ adoptable pets to appear on automatically. Before activating the import, users need to verify their Sites and Stages are set up correctly. They can click the links in the search results to read more about setting up Sites and Stages.

In summary, importing data to Petpoint is a simple process that allows organizations to easily transfer their animal, contact, intake, and outcome data from other systems. With Petpoint’s automatic data importing feature, organizations can save time and focus on their core operations.

Reporting Incidents in Petpoint

PetPoint is a comprehensive animal management software used by shelters and clinics to manage their animal data. Despite its reliability, there may be instances where users encounter technical issues while using PetPoint. In such cases, it is important to report the incidents to Pethealth Technical Support to ensure the issues are resolved immediately.

To report an incident, users are advised to view the Pethealth Status Page to check if the incident has already been reported. The Pethealth Status Page lists all current incidents at the top. Users can contact PetPoint Technical Support by phone or email if the incident has not been reported.

When reporting an incident, users are required to provide the following information:

  • Shelter/clinic name
  • Contact information (name, phone number, email address)
  • A detailed description of the incident, including any error messages received
  • Steps to reproduce the incident, if applicable
  • Impact of the incident on operations
  • Any troubleshooting steps taken

PetPoint Technical Support has procedures to update the Pethealth Status Page as soon as possible to notify shelter and clinic partners of any technical issues currently affecting PetPoint. Users can check the status page for updates on the reported incident.

In a PetPoint outage, users are advised to report the incident to Pethealth Technical Support immediately. Pethealth Technical Support has a team of experts who work around the clock to resolve any technical issues promptly.

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